FAQs

1. Where does Vivo Hamburg deliver to?
We currently deliver to addresses in Germany and Austria.
2. Is shipping free?
Yes, we offer free shipping for all orders to Germany and Austria.
3. How long does delivery take?
Orders are processed within 1–2 business days. Delivery then usually takes 4–6 business days.
4. What is the cut-off time for same-day processing?
Orders received by 4:00 PM (GMT +1) Central European Time will be processed on the same day.
5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number so you can track your delivery.
6. Who can I contact if I have questions about shipping?
If you have any questions or concerns regarding shipping, please contact our customer support team at info@vivo-hamburg.de